Shipping Policy

Last updated: 12 August 2026

This Shipping Policy applies to orders placed through the Aetrex Ireland website.

Delivery Area

We currently deliver to addresses within the Republic of Ireland.

Delivery to Northern Ireland, other European countries, or international destinations is only available where the destination can be selected during checkout.

We do not deliver to PO boxes or parcel-forwarding addresses.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and Irish public holidays.

Orders placed after [cut-off time] may be processed on the following business day. During sales, promotional periods, or public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing tracking information, where available.

Delivery Times and Charges

Standard delivery within the Republic of Ireland normally takes 2–5 business days after dispatch.

• Standard delivery: €[amount]
• Free standard delivery on orders over €[amount]

The applicable delivery charge and estimated delivery time will be displayed at checkout before payment.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including severe weather, courier disruption, public holidays, or exceptionally high order volumes.

Unless a different delivery date has been agreed, we will deliver your order without undue delay and no later than 30 days after the order is accepted.

Order Acceptance

After placing an order, you will receive an order confirmation email. This acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

Your order is accepted when we dispatch the products and send you a dispatch confirmation. If we cannot accept or fulfil your order, we will contact you and refund any payment already received.

Tracking Your Order

If tracking is available, the tracking link will be included in your dispatch confirmation email.

Please allow up to 24 hours for tracking information to become active. If your tracking information has not updated for several business days, contact us at [customer-service email address].

Delivery

Please provide a complete and accurate delivery address when placing your order. We are not responsible for delays caused by incomplete or incorrect address details supplied by the customer.

Delivery will be considered complete when the order is delivered to you, or to a person nominated by you to receive it, at the delivery address provided.

Where you specifically request that an order be left in a safe place or with a neighbour, delivery to that nominated location or person may be treated as delivery to you.

Missed or Failed Deliveries

If nobody is available to receive the order, the courier may:

• Leave instructions for arranging redelivery;
• Deliver the parcel to a local collection point; or
• Return the parcel to us after the courier’s permitted holding period.

If an order is returned because the address supplied was incorrect, delivery was repeatedly unsuccessful, or the parcel was not collected, we may charge a reasonable redelivery cost. Any such charge will be communicated to you before the order is sent again.

Delayed Orders

If your order has not arrived within the estimated delivery period, please first check the tracking information and then contact us at [customer-service email address], quoting your order number.

If we fail to deliver within the agreed period, you may ask us to deliver within an additional reasonable period. If delivery is still not completed within that period, you may be entitled to cancel the order and receive a refund.

You may be entitled to cancel without allowing additional time where we have refused to deliver, or where delivery by the agreed date was essential and this was made clear when the order was placed.

Lost or Damaged Parcels

Aetrex remains responsible for your order until it is delivered to you or to a person nominated by you, except where you independently arranged a carrier that was not offered by us.

If your parcel is lost or arrives damaged, contact us as soon as possible at [customer-service email address] and provide:

• Your order number;
• A description of the issue;
• Photographs of the parcel, packaging, and products, where applicable; and
• Any relevant courier information.

Please retain the products and all original packaging while we investigate. Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.

Split Shipments

Orders containing multiple products may occasionally be delivered in separate parcels. You will not be charged additional delivery fees where we choose to split an order.

Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will contact you and offer an appropriate alternative, where available, or refund the amount paid for that product.

Customs and Import Charges

Orders delivered within the Republic of Ireland should not normally be subject to additional import duties where dispatched from within the European Union.

Where delivery outside the Republic of Ireland is offered, customs duties, taxes, or handling charges may apply. Any applicable arrangements or charges will be stated at checkout where possible.

Returns

This Shipping Policy does not govern product returns or your right to cancel an online purchase. Please refer to our separate Returns and Refund Policy for information about cancellations, returns, exchanges, faulty products, and refunds.

Nothing in this policy affects your statutory rights under Irish consumer law.

Contact Us

If you have any questions about delivery, please contact:

Aetrex Ireland
Operated by: IACCESS CORPORATION LTD
Registered address: Glashaboy Glenmervyn, Glanmire, Cork
Email: cs@iaccesscorp.com
Telephone: +353 214 821106
Company registration number: 375975
VAT number: IE6395975H